IS SALON GROUP

HEALTH & SAFETY PROTOCOLS

Your safety and the safety of the crew at the is. Salon Group is important to us!  As we continue to navigate the COVID-19 Pandemic we have had to make several modifications to the is. experience.  Some of these adjustments include:  suspending our refreshment offerings, reducing time spent at the sink  and suspending scalp massages.  In addition all team members are clients are required to a wearing a mask while in the salon.  We ask all our guests to please complete the online COVID-19 Health Declaration. 

While many of these temporary changes are significant, we continue to adapt and pivot our Safety Plan to meet and exceed requirements by WorkSafe BC, Vancouver Coastal Health and the Provincial Health Office.  The entire team at the is. Salon Group continues to be committed to your satisfaction and ensuring you receive the unparalleled service we are known for.

For a comprehensive list of our safety plan and procedures, please click here.

PREPARING FOR YOUR VISIT TO IS.

  • Arrive no more than 5 minutes before your appointment. 
    Due to social distancing, please arrive on time for your appointment as the waiting areas are no longer available.

     

  • Please wear a mask in the salon at all times.
    You may bring a personal face covering from home or purchase a mask on arrival. Guests not wearing a mask will not be permitted into the salon.  We recommend bringing a few masks as they may get wet or colour on them.

     

  • GOWNS ARE TEMPORARY DISCOURAGED.
    A freshly laundered cape will be provided for each guest. Please wear clothing suitable for the risk (such as: moisture, colour, hair etc.) of the service.  (The is. Salon Group will not be held responsible for damage to personal items.)
     

  • Attend appointments alone.
    Friends, family, children and/or pets will be asked to stay at home.
     

  • ONLY BRING IN NECESSARY PERSONAL ITEMS INTO THE SALON.
    To avoid potential contamination, please only bring essential personal belongings at home. 

  • You will SCREENed FOR ANY COVID-19 SYMPTOMS.
    We ask all guests to complete the online COVID-19 Health Questionnaire.
     

  • Please wear a mask in the salon at all times.
    You may bring a personal face covering from home or purchase a mask on arrival.  Guests not wearing a mask will not be permitted into the salon. 
    We recommend bringing a few masks as they may get wet or colour on them.
     

  • Please disinfect your hands using hand sanitizer provided.
    Please sanitize your hands upon entry; before and after using the washroom and upon exit.
     

  • minimizing time at the back bar/sink.
    To reduce the spread, we are minimizing the time spent at the backbar/sink area as such we have discontinued scalp massages.

     

  • Our refreshment service and magazine offerings are temporary unavailable.
    To reduce the spread, eating and drinking is not permitted in the salon.  Please step outside the salon premises to consume a beverage or to eat. 

ARRIVING FOR YOUR APPOINTMENT @ IS.

DURING & AFTER YOUR APPOINTMENT @ IS. 

  • minimizing time at the back bar/sink.
    To reduce the spread, we are minimizing the time spent at the backbar/sink area as such we have discontinued scalp massages.

     

  • Our refreshment service and magazine offerings are temporary unavailable.
    To reduce the spread, eating and drinking is not permitted in the salon.  Please step outside the salon premises to consume a beverage or to eat. 
     

  • GOWNS ARE TEMPORARY DISCOURAGED.
    A freshly laundered cape will be provided for each guest. Please wear clothing suitable for the risk (such as: moisture, colour, hair etc.) of the service.  (The is. Salon Group will not be held responsible for damage to personal items.)
     

  • DURING YOUR SHAMPOO, CONVERSATION WILL BE KEPT TO A MINIMUM.
     

  • the station will be disinfected for each guest.
    Your stylist will disinfect all tools and sanitize the station for each guest.
     

 
is. Salon Group
COVID-19 HEALTH DECLARATION

first name:

email address:

last name:

contact number:

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1. Do you have any cold or flu-like symptoms? (fever, cough, sore throat, shortness of breath)?

2. have you been in contact with a confirmed case of covid-19 within the last 14 days?

3. have you returned from travel outside of canada within the last 14 days?

the information provided is strictly confidential and will not be stored.

By submitting this questionnaire you agree that:

  1. You have answered the questions truthfully and understand the implications of making a false declaration.  This information will also be confirmed on arrival to the salon.

  2. Should you answer "YES" to any of the questions, the is. Salon Group will unfortunately not be able to honour your appointment and your appointment will be cancelled. 

  3. I am aware of the contagious nature of COVID-19 and voluntarily assume the risks and accept sole responsibility for any injury to myself (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind, that I may experience or incur in connection with is. Salon./
     

For a detailed list our our safety plan, please click here.

The is. Salon Group reserves the right to cancel or reschedule your appointment based at the discretion of management and no compensation shall be provided.

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CANCELLATION POLICY:
We understand that things happen and from time to time you may have to postpone or cancel your appointment.  As a courtesy, kindly provide us with 48 hours notice of postponement or cancellation of appointments.

The is. Salon Group reserves the right to administer a cancellation fee. 

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